Event Check In [video]



How do you check that the people arriving for your event have the right ticket and haven't just printed the same ticket multiple times? With UCare it's easy using your smartphone, first install the UCare app and sign in.

Next browse to the event, then click the 'Check in' link. This opens the following event check in search page, you can search for the person by name, phone or booking number. If using the booking number you can also include the ticket number, e.g. 99.3 is booking 99 ticket 3. You can find the booing number above the QR code on the tickets that the attendees received. The quickest option is to tap the qr-code button and scan the qr-code on the ticket.


Tickets can be displayed on the attendees smartphone/tablet or printed, if they don't have either their booking can be found in UCare on the event page using their booking code. The QR code is displayed in the left of tickets and looks like this:


After scanning the QR code or selecting a booking from the check in search page, the check in confirmation will be displayed. You can see if the booking has been paid for and how many times each ticket has been checked in. If the ticket has been checked in more than once it may mean they have printed the same ticket multiple times, in which case it is suggested that the attendee is sent to your information desk to clarify why.

If you want to print name tags or pick up security tickets, first set up a check in kiosk with a printer connected to it, then on your smartphone select that computer to print to and select which type of labels you want to print. UCare will remember these setting for the next ticket you scan to help speed up the check in process.

Once you have checked the attendees booking; select the tickets you are checking in and tap Finish.


Have more questions? Submit a request