You can send notification emails by tapping the email icon at the top of the Service page or on the Service Planner page.
Recipients
When sending the notification message, you’ll see a recipients tab to review who will receive it. People with email bounces or who don’t have an email address will be highlighted in red.
If you send an email from the Service Planner page, you can also select service dates to notify. This means people assigned to multiple dates will receive one email for all the chosen dates.
You can include people to contact based on their status: pending (i.e., not notified yet), notified, confirmed, or declined. You can also choose which teams and positions you’d like to notify.
As you adjust each option, the recipient’s list will update to show who matches the selected options. Once you have the desired recipients, select the Message tab.
Shared email addresses
It’s typical for children not to have a personal email address and instead use their parents. However, to access the service request notification, recipients must sign in with a unique email address so that UCare knows which profile to load.
To work around this, you can use email subaddresses; this is a very common option provided by most (unfortunately, not all) email providers. Say the parent’s email address is john.smith@gmail.com, then you can set the child’s email to john.smith+patrick@gmail.com.
The notification will still be delivered to the parents inbox, but when links in the email for the child are clicked it will identify that the child details should be loaded.
Message
Similar to when you send a normal UCare email, the message tab allows you to select the email address from which to send the notifications, the email subject, and the message content. You can also select “Send at a later date” to specify a date for sending the message. For example, you could schedule an email to go out Friday afternoon.