Using a supported browser and device helps UCare work as intended and keeps your church’s information protected by current manufacturer updates.
UCare’s published Browser and device support policy covers:
- Google Chrome, Microsoft Edge, Apple Safari, and Firefox versions released within the last 12 months.
- Devices running one of the three most recent versions of iOS or Android.
Use the linked policy as the reference when choosing or reviewing devices; a device’s age alone does not show whether its software is supported.
Check your setup
- Check which browser and operating-system versions are installed.
- Install available supported updates through your organization’s normal device-management process.
- Make sure cookies and JavaScript are enabled for UCare. Both are needed for sign-in and normal use.
- If a device cannot run supported software, use another supported device or browser and ask your administrator about replacing or updating it.
If UCare still does not work correctly, contact support with the device, operating-system and browser versions, plus the steps that led to the problem. Do not include passwords or verification codes.
This guide refers to the published rolling support policy. For requirements specific to installing the UCare app, check its current store listing or ask UCare support.