Name tag printer setup & Troubleshooting

UCare supports three name-tag printer brands, and each brand has unique benefits.

Brother

Brother Label printers are the next cheapest option. These printers connect to the UCare iOS and Android apps (i.e., phones and tablets) via Wi-Fi and Bluetooth.

The UCare iOS and Android apps support the Brother label printers QL-1110NWB, QL-820NWB, and QL-810W. UCare also supports the QL-710W and QL-720NW models, though Brother no longer supports them.

Before a new Brother Label Printer can be used, it must be connected to your network, and label templates must be loaded. Please watch this video for instructions on configuring a Brother Printer and loading Label Templates. The Name Tag and Receipt label templates are at the end of this article. If you use Red Black labels, use the templates with RB at the end of the name.

Note: Brother Label printers don’t support printing emojis and will instead print *, #, or @ characters. * is for new people, # is for people with a birthday in the next seven days, and @ is for people who haven’t attended recently.

Note: Brother Label printers connect to Android and iOS devices via Wi-Fi and Bluetooth. An Android or iOS device can be a remote print destination for Mac and PC devices, and while these printers do not support printing from a Mac, you can use the UCare Print App to print from a PC. Please get in touch with support to get a copy of the UCare Print app.

Note: Wi-Fi connections are the weakest; printers can disconnect as other devices join your network. Prefer the Bluetooth printers where possible,

Labels

Brother labels DK-2205 (62 mm Continuous):

• NameTag-DK2205.lbx
• Receipt-DK2205.lbx

Brother labels DK-2251 (62 mm Black/Red Continuous) - these labels print slower than the DK-2205 labels:

• NameTag-DK2251.lbx
• Receipt-DK2251.lbx

Brother labels DK-1202 (62 mm x 100 mm):

• NameTag-DK1202.lbx
• Receipt-DK1202.lbx

If you have different label types, open the NameTag or Receipt UCare labels in the Brother P-Touch software and select the preferred label type on the toolbar. The P-Touch software will also allow you to make additional changes, such as adding logos or changing the layout.

Troubleshooting Brother

• Before starting the Check-in setup, please ensure the loaded label type (e.g., tape) matches the selected options. Brother printers often come with Red Black labels.
• On iOS 14+ devices, open the Settings app and scroll down to the UCare app. Enable the Bluetooth option so the UCare app can connect to Brother printers via Bluetooth or the Local Network option so the UCare app can connect to Brother printers via Wi-Fi.
• If your iOS or Android devices still can’t find your Brother printer, please check that they are connected to the same Wi-Fi network.

DYMO

DYMO LabelWriter printers are the cheapest option. They must be connected via a USB cable and work only with Windows 10, Windows 11, and macOS devices.

UCare supports the DYMO LabelWriter 450, 550, and Wireless series label printers. Before using these printers, install version 1.4.3 or later of the DYMO Connect software. The legacy DYMO Label software also works with DYMO LabelWriter 450 or Wireless series printers.

Note: Several recent browser updates mean the DYMO software can be difficult to configure and may not work reliably or stop working. Labels are also expensive with the new 550 printers. For these reasons, UCare does not recommend these printers. If you have the older 450 printers or have been using them with a previous Church Management system, you should be able to switch over without problems.

Note: If the DYMO Label software is installed, select the (Old) label options. If the DYMO Connect software is installed, select the (New) labels. The (New) labels will not work with the legacy DYMO Label software.

Note: On macOS, Chrome 100+ and Firefox 100+ contain new security features that block the browser from talking to DYMO printers. DYMO is working on a fix, so you should use Safari.

Note: To avoid permission issues, install the DYMO software as administration on Mac or Windows for all users.

Note: DYMO LabelWriter 550 printers only support authentic DYMO labels with an RFID sticker (i.e., not generic labels).

Note: If the DYMO Label software is installed, then uninstall it before installing the DYMO Connect software.

Note: The DYMO Connect software currently doesn’t support printing emojis, but it will print a square. DYMO is working on adding support for emojis to the Connect software.

Note: The DYMO software only supports DYMO LabelWriter Wireless printers connected to a Mac or PC via a USB cable. This printer model does not support printing directly from an iOS or Android device. Instead, a Mac or PC can be a remote print destination for iOS and Android devices.

Labels

The default UCare labels are formatted to best fit DYMO’s 99014 and 30256 shipping labels. See Changing check-in settings for details on customizing labels with additional content or changing the label size.

Troubleshooting DYMO

• Run a monthly cleaning card through each DYMO label printer to keep them working optimally. Cleaning should solve issues when dirty or blank labels print.
• Please ensure labels are loaded correctly and that users are gentle when removing printed labels; otherwise, printers will jam.
• If multiple DYMO label printers are installed, the disconnected printers must first be uninstalled for printing to work.

DYMO Printer Error

Chrome, Edge, Firefox, and Safari load scripts from the internet and implement extra security checks. Even though the DYMO app may appear to be working, their browser security checks may block the print utility. If there is a disconnect, the Check-in setting page will show an error message when the DYMO label Print service can’t be contacted. Here is an example of an error message.

Please check this computer page to see if the printer is connected. If you find an error message, open Chrome and DevTools (F12) and then try to print. Save the HAR file and email support. Follow these instructions on how to capture a HAR file.

Zebra

UCare supports Zebra printers for churches requiring the fastest, most reliable printing option. These printers must be connected via a USB cable and only work with Windows 10 and 11 devices.

Please get in touch with support to get a copy of the UCare Print app.

The UCare Print app supports the following Zebra label printers: GK420d, GK420t, GX420d, ZD420, ZD421, ZD620, and ZD621. Before using these printers, install version 5 or later of Zebra’s ZDesigner software.

Note: Zebra printers currently don’t support printing emojis and will instead print *, # o,r @ characters. * is for new people, # is for people with a birthday in the next seven days, and @ is for people who haven’t attended recently.

Note: The UCare Print app only supports Zebra printers connected to a Mac or PC via a USB cable. These printers do not support printing directly from a Mac, iOS, or Android device. Instead, a PC can be a remote print destination for Mac, iOS, and Android devices.

Labels

The default UCare labels are formatted to best fit Zebra 3x2 labels.

Troubleshooting Zebra

• The UCare Print app is required to print to Zebra label printers. It is only available for Windows 10 and 11 devices. Please get in touch with support so we can send the installer.
• To use a Zebra printer, start the UCare Print app to create a remote print station. The remote print station can then be selected before tapping Start in Check-in.