View and edit event ticket types


Event ticket types can be found on the corresponding event's page. Some examples of ticket types you may want are "General admission", VIP, "Dietary Requirements", "Under 12s", "Restricted mobility". If your event is at a larger venue that has seating sections, then Section A, B, C, D, etc. may also be appropriate.

The Allocated progress bar displays how many tickets are allocated. Likewise, the refunded progress bar shows how many tickets are refunded. The last progress bar, "Checked in," displays the total number of people checked-in by having their ticket scanned. Learn more about checking-in attendees.

Tip: When tickets are free, people often don't turn up for events making it hard to manage seating levels. A simple answer to this problem is to charge a small amount for tickets and then refund the tickets at the end of the night. You may even suggest to attendees on the night that not refunding their tickets is an easy way to support the event. The refund progress bar makes it easy for you to keep track of how many tickets have been refunded.

Tip: Hovering or tapping the photo will display options to change, edit or delete the photo, and on tablets and phones, you will be able to change the photo using the camera. This photo will be used to create tickets, 2000 pixels by 700 pixels is a good image size for ticket labels.




The top right commands include the following options depending on your access level. These options may be displayed under the ... options button if you are using a device with a small screen:



Add extra fields to collect extra information with each ticket. For example, you may need to know dietary requirements or if the ticket if for children you may need to know each child's name, birthday, and also ask parent liability consent. The following type of fields can be added:

  • Name: a person's name
  • Email: an email address
  • Mobile: a mobile number
  • Phone: a phone number
  • Gender: a person's gender
  • Birthday: a person's birthday
  • Date: some other date
  • Text: a single line of text
  • Paragraph text: one or more lines of text
  • Choose from a list: a list of options to choose from
  • Checkboxes: one or more checkbox options

If a field is required then the booking form cannot be submitted until valid info is entered. If the field name field is left blank then the field type will be used for the field label, otherwise, enter a label and any possible instructions. A default value can also be entered and will be prefilled each time the form is viewed.

Tip: If you want bookings to relate to a person on UCare then make sure you add a name field plus an email, mobile, or phone field. If the details entered during registration match an existing profile the ticket will be linked to that profile. If there is no match, a new profile is created.

Note: If you need to edit or reorder fields you must remove the current fields that need changing and then add new fields in the order that you want them displayed.



The print tab is where you'll find options to print the ticket type attendees. You can either print to a PDF or a DYMO LabelWriter. The following print options are available:

Address labels - Avery Labels - Create address labels PDF for printing on Avery labels
Address labels - DYMO LabelWriter - Print address labels to a DYMO LabelWriter
Name tag labels - Avery Labels - Create name tags PDF for printing on Avery labels
Name tag labels - DYMO LabelWriter - Print name tags to a DYMO LabelWriter
Check in labels - Avery Labels - Create check in name tags and security tickets PDF for printing on Avery labels
Check in labels - DYMO LabelWriter - Print check in name tags and security tickets to a DYMO LabelWriter

The following Avery label sizes are available:

Avery Labels L7159 - 3 x 8
Avery Labels L7160 - 3 x 7
Avery Labels L7169 - 2 x 4
Avery Labels L7173 - 2 x 5
Avery US Labels L5363 - 3 x 8
Avery US Labels L5360 - 3 x 7
Avery US Labels L5163 - 2 x 5

Tip: You can use Name tag labels - Avery Labels with the Avery 2 x 5 size to create name tags to use inside lanyards. The name tag can include a barcode to make it quick and easy to look up the attendee in UCare if they want to make a purchase or re-register. Selecting Print a border around labels will add a border that you can use as crop marks.

Tip: If you have recorded allergies and want that info printed on labels, then ensure the "Print check-in info" option is selected.




If you are an admin, the history tab displays all the people that have viewed this ticket type and all the changes made. For non-admins, the history tab show's all your updates to the ticket type.

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